At CC, we aim to make your accident repair process as simple and hassle-free as possible. Below, you’ll find answers to some of the most common questions about insurance repairs, private repairs, fleet solutions, and more.
If you need further assistance, please feel free to contact us.
Our repair centre is located in Lifford, Co. Donegal.
We repair all makes and models of vehicles using quality parts and manufacture repair methods.
Yes, you will need to contact us for an estimate. Whether paying directly yourself or claiming through insurance we will schedule an appointment for repairs to commence.
Step 1: Contact Crashcare
Get in touch with us as soon as possible after your accident. We’ll ask a few straightforward questions about what happened and take the details we need.
Step 2: We Advise You on the Right Claim Route
Every situation is different. You may claim through your own insurer or directly from the other party’s insurer. We’ll explain both options in plain English and help you choose the right route for your situation.
Step 3: Vehicle Inspection & Estimate
We inspect your vehicle and prepare a detailed repair estimate using our industry-approved Audatex estimating system.
Step 4: Estimate Sent to the Insurer
We submit the estimate directly to the insurer and deal with any queries on your behalf.
Step 5: Repair Authorisation
Once the insurer approves the repairs, we order any required parts immediately to avoid delays.
Step 6: Book Your Repair
We contact you to arrange a repair date that suits you.
Step 7: Repairs Completed
Your vehicle is repaired to the highest standard, quality-checked, and returned to you safely—ready to get you back on the road with confidence.
Repair times vary depending on the extent of damage and parts availability. We will provide an estimated completion time after repairs are authorised.
Each case is handled individually. In most situations, your insurer manages the loan or courtesy vehicle part of the claim, in line with your policy’s terms and conditions. We can liaise directly with your insurer to clarify your entitlement and ensure you get the support you’re entitled to.
If you’ve been involved in a non-fault accident in Northern Ireland, our partner Accident Management Company can provide a like-for-like courtesy vehicle to keep you on the road while your car is being repaired.
We use original equipment manufacturer (OEM) parts on all insurance repairs.
Absolutely. It is your entitlement to choose the repairer you trust. At Crashcare, we can manage your claim with any insurer, making the process simple and stress-free.
Once your repairs have been authorised by the insurer, we’ll contact you to arrange a convenient booking date. In a case where a part may be on back order from the manufacturer dealer then we can notify you at this stage.
We’ll also keep you updated every step of the way, sending SMS notifications or calling you to inform you of your repair progress and any delays beyond our control. Also you can get us via email or phone at any stage to enquire about your vehicle.
We repair hire cars, corporate fleets, trade vehicles, and dealership stock, offering a reliable service across all major car brands.
Yes we can discuss tailored options for fleet customers.
If your business operates a fleet, we offer dedicated fleet solutions with:
To explore how we can support your business, please complete the Fleet Enquiry Form and our team will get in touch with you.
